For current volunteers

Giving phone support

We have produced a phone support guidance document, that you can find here. It’s the first chapter of our learning on phone support and open to all of you to add to, from your experience as visitors offering phone support.

Every time you encounter a new situation or a new learning opportunity for us all, please share it and if you send it to Hannah, it’ll be added to our notes. We love advice sheets that don’t ossify but grow with our combined learning. View the Phone Support notes here.

Please view our Post-Detention Support spreadsheet here. We have put together a list of organisations across the UK that may be suitable to refer the person you’re supporting for assistance.

Visitor groups

Some Visitor Support Group meetings are held both in person and via Zoom – please contact the office for info.

• Reigate and Redhill

• Crawley and Horsham

• Oxted and East Grinstead

• Brighton

Volunteer Visitor Feedback Form

This form relates to your contact with a specific individual you have supported in or post-detention. Please fill in this form:

• When your visits stop

• Every 3 months

Please fill in this form as accurately and as fully as you can. Your feedback is very important to us for a couple of reasons. Firstly, many of our large funders require us to provide regular monitoring and evaluation reports, and your detailed feedback is vital in complying with that requirement. Secondly, your feedback helps us understand better the issues you, our volunteer visitors, face in our core role of helping those in detention, so that we can improve the support we give both to those in detention and to you. The information also helps us with our future applications for funding and for other purposes such as policy outreach, awareness raising, PR etc. Thank you.

Click here to complete the google form